For companies who are able to consistently deliver a best-in-class telephone service experience
November 30, 2018 — NEW YORK–(BUSINESS WIRE)–Voya Investment Management, the asset management business of Voya Financial, Inc. (NYSE: VOYA), announced today that DALBAR, Inc., an independent research firm that evaluates, audits and rates the business practices of financial institutions, has named the company as a Mutual Fund Service Award winner. The award recognizes those companies who are able to consistently deliver a best-in-class telephone service experience.
To earn the Mutual Fund Service Award, companies must undergo a thorough and independent audit looking at the quality of contact center interactions with mutual fund shareholders. These interactions are reviewed throughout the year against detailed criteria covering all aspects of the customer experience. To qualify for the award, companies must exceed stringent quality thresholds in all criteria.
“We are pleased to have been named to this prestigious list by DALBAR,” said Jim Fink, chief administrative officer, Voya Investment Management. “Our guiding principles are Stewardship and Service. This recognition is proof that this is not only something we say, but something that we demonstrate every day to our clients.”
DALBAR, Inc. is the financial community’s leading independent expert for evaluating, auditing and rating business practices, customer performance, product quality and service. Launched in 1976, DALBAR has earned the recognition for consistent and unbiased evaluations of insurance companies, investment companies, registered investment advisers, broker-dealers, retirement plan providers and financial professionals. DALBAR awards are recognized as the marks of excellence in the financial community.
About Voya Investment Management
A leading, active asset management firm, Voya Investment Management manages, as of September 30, 2018, more than $210 billion for affiliated and external institutions as well as individual investors. With 40 years of history in asset management, Voya Investment Management has the experience and resources to provide clients with investment solutions with an emphasis on equities, fixed income, and multi-asset strategies and solutions. Voya Investment Management was named in 2015, 2016 and 2017 as a “Best Places to Work” by Pensions and Investments magazine. For more information, visit voyainvestments.com. Follow Voya Investment Management on Twitter @VoyaInvestments.