Digital Communication and Collaborative Selling to Streamline the Sales Process for Customers
Exton, PA (June 6, 2017) – iPipeline® – a leading provider of cloud-based software solutions for the life insurance industry – today announced Raymond James® and OneAmerica® will be deploying iPipeline’s DocFast® e-Delivery solution.
Designed to optimize digital interaction between sellers and their customers, DocFast will initially be used to deliver life insurance policies and related documents based on a collaborative workflow including the insurer, distributor, financial advisor and customer. Raymond James currently has approximately 7,200 affiliated advisors.
“The insurance industry prints billions of pages of documents per year to do business. This is done at an astronomical cost, and this paper-based process creates roadblocks to streamlining the selling and buying of insurance,” said Tim Wallace, CEO, iPipeline. “Today’s digital customer expects communications and documents, including insurance policies, to be delivered electronically. DocFast has been designed to fulfill this need specifically for the insurance industry. Raymond James and OneAmerica are leading the way and setting the pace for others to follow.”
Enhancing advisor-client relationships
“At Raymond James, we embrace technology that enhances the advisor client relationship and that strengthens our position as an industry leader in technology. Our ability to exceed the expectations of clients includes providing them with the best client experience, technologies, and a higher caliber of service,” said Beth Maziad, Senior Vice President, Private Client Group Investment Product Operations, Raymond James. “DocFast is designed to specifically meet the needs of the life insurance industry and is an easy-to-use tool for our advisors to help better serve their clients. Our recent pilot with OneAmerica demonstrated positive results, and we see the solution launch taking us one step closer to achieving our digital transformation goals. e-Policy delivery for life insurance will be rolled out to clients first with annuity contract deliveries following in the future.”
“The ability for our customers to use DocFast to review our policies through Raymond James is a tremendous step forward. At OneAmerica, we’re committed to continually improving customer experience, and Raymond James’ deployment of DocFast makes doing business easier, faster and more efficient for financial professionals and policyholders,” said Gregg Poston, Vice President, Individual Operations, OneAmerica. “Based on their extensive knowledge of how the life insurance industry works, iPipeline has created a unique e-Delivery solution to enable us to more effectively engage our digital customers. DocFast has filled a technology gap, and we are pleased to be working with Raymond James on the rollout.”
DocFast for e-Delivery is also now available with iPipeline’s unique upsell feature, which allows the customer to increase coverage based on pre-approved amounts. Customers receive pre-approved coverage options that encourage policy upsell opportunities. Customers can also increase their death benefit, change term lengths, and select payment modes in an intuitive user interface. Premiums are automatically recalculated and policies amended without a lengthy re-issue process.
To learn how you can explore iPipeline’s diversified solutions to support all of your key business needs and improve the customer experience, contact [email protected]
About Raymond James
Raymond James Financial, Inc. (NYSE: RJF) is a leading diversified financial services company providing private client group, capital markets, asset management, banking and other services to individuals, corporations and municipalities. The company has 7,200 financial advisors serving approximately 3 million client accounts in more than 2,900 locations throughout the United States, Canada and overseas. Total client assets are $643 billion. Public since 1983, the firm has been listed on the New York Stock Exchange since 1986 under the symbol RJF. Additional information is available at www.raymondjames.com.
A national leader in the insurance and financial services marketplace for 140 years, the companies of OneAmerica help customers build and protect their financial futures. OneAmerica offers a variety of products and services to serve the financial needs of their policyholders and customers. These products include retirement plan products and recordkeeping services, individual life insurance, annuities, asset based long-term care solutions and employee benefit plan products.
Products are issued and underwritten by the companies of OneAmerica and distributed through a nationwide network of employees, agents, brokers and other sources that are committed to providing value to our customers. Visit https://www.oneamerica.com/.
iPipeline is a leading provider of cloud-based software solutions for the life insurance industry. Through our SaaS solutions, we accelerate and simplify insurance sales, compliance, operations and support. We provide process automation and seamless integration between every participant in the life insurance industry including carriers, agents (such as financial advisors and independent insurance agents), distributors (such as banks, broker-dealers and general agencies) and consumers. Our innovative solutions enable automated processing for pre-sales, new business and underwriting, point-of-sale execution of applications, post-sale support, reporting, consumer delivery and agency management.
iPipeline provides the process automation and seamless integration needed on a global basis to make a sale by aggregating more than 120 carriers, 875 distributors and financial institutions, and their producers and licensed advisors in a cloud-based environment. With headquarters in Exton, Pennsylvania, iPipeline has locations in Cheltenham (UK), Fort Lauderdale, Huntersville, Philadelphia, Pleasanton, Salt Lake City, and Vancouver. Visit www.ipipeline.com.