Names & Faces

Roger Putnam To Lead Pru's U.S. Customer Service Operations

To ‘streamline and strengthen’ company’s customer experience

NEWARK, N.J., June 3, 2019 — Roger Putnam has joined Prudential Financial, Inc. (NYSE: PRU) as chief operating officer of the company’s Enabling Solutions organization.

Putnam, who joins Prudential from MassMutual, will support the company’s efforts to streamline and strengthen customer experience across its U.S. Businesses. Based in Hartford, Connecticut and Newark, he reports to Caroline Faulkner, vice president and head of Enabling Solutions, effective June 3.

Prudential’s Enabling Solutions organization is responsible for providing customers with a simplified, seamless experience, while driving operational excellence that enhances the performance of the company’s U.S. businesses.

To transform customer engagement

“Our customers expect service experiences that are simpler, more convenient and more intuitive than ever before. To transform how we engage with our customers, we need leaders with a clear vision and proven ability to drive results,” Faulkner said. “Roger’s two decades of leadership at the forefront of technology, financial services and insurance, combined with his passion for finding new and better ways to serve customers make him a great fit for this role, and for Prudential.”

Prior to joining Prudential, Putnam previously held executive leadership positions in operations and technology at both CIGNA Healthcare and Capital One Financial.

Putnam, who currently resides in Simsbury, Connecticut, earned a bachelor’s degree in business management from the State University of New York at Plattsburgh.