Names & Faces

Heather Windjue Appointed Head of TPA Strategy and Support, Hancock Retirement Plan Services

To support sales, retention and profitability

BOSTON, MA, February 1 – In an effort to provide seamless continuity and service to retirement plan third party administrators (TPAs), John Hancock Retirement Services (JHRPS) announced that Heather Windjue will succeed Head of TPA Strategy and Support, Ann Slotwinski, who will be retiring after 37 years with the firm.

Ms. Windjue, a 22-year veteran of the retirement plan industry, had been serving JHRPS as assistant vice president of Operations Strategic Planning and Projects. She will begin in the new role on February 1, reporting to Scott Francolini, senior vice president of Strategic Relationship Management and Consulting (SRM&C).

A Deep Understanding of the TPA Market

“Heather comes to her new role with strong existing relationships across the TPA community and a deep understanding of the TPA and John Hancock service model, operational efficiency, relationship management and strategic leadership,” said Mr. Francolini. “I look forward to her vision and leadership as she works to take the TPA team to the next level to support sales, retention and profitability, as well as to her joining the broader leadership team of SRM&C.”

Ms. Slotwinski will remain with the business until June and assist with the transition. She has been in TPA services for 23 years, seven of which she was head. In that role, she refined JHRPS’ TPA segmentation strategy, updated the TPA RMD role and oversaw the creation of the JHRPS TPAessentials program, providing TPAs with education, tools and programs to succeed in growing their businesses.

bringing a deep understanding of the TPA and John Hancock service model, operational efficiency, relationship management and strategic leadership...

“We will miss Ann tremendously – as will the industry,” said Mr. Francolini. “Not only has she been a leader at John Hancock, she is known throughout the industry for her strong relationships and the work she’s accomplished through her participation on the Board of Directors for National Institute of Plan Administrators (NIPA). We are forever grateful for her time and commitment to JHRPS.”




About John Hancock Retirement Plan Services
As of September 30, 2018, John Hancock Retirement Plan Services serviced over 58,000 plans with over 2.8 million participants* and over $168 billion in AUMA.
About John Hancock and Manulife
John Hancock is a division of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife elsewhere. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were over CAD$1.1 trillion (US$863 billion) as of September 30, 2018. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at
One of the largest life insurers in the United States, John Hancock supports approximately 10 million Americans with a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, and college savings plans. Additional information about John Hancock may be found at