To be responsible for claims, contact center and account services
COLUMBIA, S.C. (Aug. 12, 2019) — Charlene Glidden has been named vice president of claims, contact center and account services at Colonial Life. In this role, she is responsible for premium and billing, account and policyholder administration, policyholder contact center, claims operations and support services. In addition, she oversees customer experience for millions of Colonial Life clients and policyholders.
She joined Colonial Life in 2016 after a 20-year career with Unum serving in information technology, shared services and business leadership roles at the company’s Portland, Maine, and Chattanooga, Tennessee, locations. Glidden previously served as vice president, Planning, Strategy and Transformation at Colonial Life.
In the community, Glidden serves as the vice chair and head of the development committee on the board of Transitions Homeless Center in Columbia, S.C., dedicated to empowering the homeless to transition into self-reliance.
Glidden holds a Master of Business Administration degree from Boston University.
About Colonial Life
Colonial Life & Accident Insurance Company is a market leader in providing financial protection benefits through the workplace, including disability, life, accident, dental, cancer, critical illness and hospital confinement indemnity insurance. The company’s benefit services and education, innovative enrollment technology and personal service support nearly 95,000 businesses and organizations, and 4.5 million of America’s workers and their families. For more information visit www.coloniallife.com or connect with the company at www.facebook.com/coloniallifebenefits, www.twitter.com/coloniallife and www.linkedin.com/company/colonial-life. Colonial Life is a registered trademark and marketing brand of Colonial Life & Accident Insurance Company.