Today’s advisor partnerships look to open new opportunities by leveraging key skills
by Tiffany MarkarianMs. Markarian is a marketing strategist and keynote speaker helping financial advisors and wealth professionals advance their marketing momentum. She can be reached at [email protected] or on Twitter @AdvantusMktg.
Most advisers are familiar with the term joint-work. Joint-work is a historical term for mentoring new associates or increasing a skill set. Each adviser fosters their own client base but may collaborate together for learning or to bring additional resources to clients. Collaboration can allow you to work with advisers who share similar values, yet, come from different aspects of financial planning. It is an opportunity to bring additional experiences to your clients or open new markets that might otherwise be out of reach.
A good example could be an investment adviser who focuses on portfolio management. The adviser may not deliver insurance in their core practice, but they could enhance their client experience by collaborating with a trusted, like-minded insurance consultant to solve specific client needs. Or vice-versa…an insurance professional might refer the wealth advisory needs of their clients to a trusted adviser. Each respective artist can stay in their genre, and it may help each adviser cross into new markets or bring more value to clients.
This does not mean you need to share in each other’s compensation or have a formal solicitor or revenue agreement in place. In today’s regulatory and growing fee-based environment, it is more important to focus on relationships that deliver value and enhance your client experience. That should be the determining factor in any collaboration.
Collaborating with financial advisers from different planning genres or demographics could introduce you to new markets. We see many examples of this in the recording industry. Picture some of the hit vocal duets from the 1980’s. There was the highly successful duet from iconic singer/songwriter and activist, Willie Nelson, who jointly recorded two songs with Julio Iglesias, one of the most successful Latino and continental recording artists. Both come from different musical genres; yet, when they recorded their 1984 duet, “To All the Girls I’ve Loved Before,” the song was a massive cross-over hit in new markets for both artists. Nelson and Iglesias were named “Duo of the Year” by the Country Music Association and the song was named “Single of the Year” by the Academy of Country Music.
In 1985, we heard “Sisters Are Doin’ It for Themselves,” an anthem for women with vocals recorded by Annie Lenox of the new wave duo, the Eurythmics, Aretha Franklin, and The Charles Williams Gospel Choir. The song is in rotation to this day with its message of empowerment.
Lastly, we would be remiss if we did not mention the 1985 song “We Are the World (USA for Africa).” It was a philanthropic collaboration featuring some of the most famous artists in the music industry from all genres. It was the night’s big winner at the 28th Grammy Awards. There were no concerns if each legend would disrupt their genre; it was about the music and a deeper purpose.
Collaboration Dos and Don’ts
Collaboration means working with different personalities. You need to be open to different points of view, have good communication and outline parameters that benefit all parties involved. The following are some of the considerations that need to be addressed in any joint-work scenario.
Clear Written Agreements
From a practice management standpoint, it is important to have clear agreements on who has primary ownership of the client relationships generated, protection of proprietary resources and who is responsible for suitability and liability in a joint-work scenario.
Ethics, Egos and Motivations
Joint-work can be fruitful in the financial industry, but there are plenty of instances where it fails. It usually comes down to ethics, egos or misaligned motivations. One party may not be given their fair share – be it money, effort, or simple appreciation and respect.
When a person disregards the spirit of collaboration, the opportunities will end – sometimes badly. This is especially prevalent when working with a potential junior associate. If you convince a strong junior associate to align their practice with you in the hopes of them becoming a successor or partner; yet, you never come through on the activities required, they may leave to join another firm. Additionally, if a junior partner or joint-work partner does not come through on their promises, you may need to terminate the opportunity and focus elsewhere. This is where human resource management, written agreements and personal accountability are critical.
Due Diligence and Risk Management
Without proper due diligence, collaboration could have the undesired outcome of an implied endorsement you don’t want to be associated with. You might see an opportunity to collaborate with another adviser, but what happens if that adviser has significant regulatory issues or a tainted compliance background. You need to do your due diligence by researching the adviser’s regulatory background, complaints history and overall business practices. The adviser may use marketing strategies, social media content or services that are misaligned with your firm’s guidelines or philosophies.
You also want to do your due diligence on the business opportunities and markets the adviser has outlined. If a potential joint-work partner talks a good game about markets they have access to; yet, cannot articulate the exact relationships, results or organizations they are involved in, you should be skeptical. You don’t want to co-brand or market with another adviser that might tarnish your reputation or waste your time.
The Real Benefit
If you decide to collaborate with another adviser to enhance each other’s skills or market opportunities, you need to do so with a relational spirit. Sometimes you initially give more than you get; but, earning the respect of others allows them to share more opportunities with you over time. ◊