Branding in the digital age comes with most useful tool: Your ability to change
by Bruce TurkelMr. Turkel is CEO of Turkel Brands, a full-service, multicultural brand management firm located in Miami, Florida. He blogs regularly on marketing, PR & advertising issues and trends. Visit http://turkelbrands.com. Reprinted with permission.
After finally figuring out he was hopelessly mired in the sticky tar pit, the struggling diplodocus called out to his friend, the triceratops, happily munching reeds at the edge of the pit: “Hey buddy,” the hapless diplodocus bellowed, “wade on in here and help drag me out, would you please?”
The horned beast looked up dully and saw his friend flailing in the black tar. Slowly he gathered up his bulk and trudged into the tar to help his pal. And that’s why, millions and millions of years later, archeologists found two dinosaur skeletons perfectly preserved in the hardened ground at La Brea.
On a list of stupid comments, “Wade on into the tarpit and help drag me out,” is right up there with other disastrous sayings including; “Don’t worry, it’s not loaded;” “Oh c’mon, dogs never bite when they’re wagging their tails. C’mere big fella;” And, “The Internet? It’s just for kids. Your customers are older. They don’t care about it at all.”
Why Aren’t you changing the way you do business?
Speaking of “older,” there was a time when Pharaohs ruled the world. Had you told a middle-class Egyptian back then that the Pharaohs’ reign would come to an end you would have been laughed at.
There was a time when the Roman Empire stretched all the way from Britannia on the west to Babylonia on the east. And of course, there was a time when the sun rose and set on the British Empire. There was also a time when traditional retail was the main distribution vehicle for the manufacturing might of the United States.
But today each of us carries a magical device of silicon and glass in our pockets that knows everything. Siri, Alexa, Cortana, Echo, Google and their friends have access to all of the world’s knowledge. What’s more, they make all of that knowledge available to us at the click of a wrist, making it easier than ever for consumers to do their research online and do their shopping there as well.
But you know all this already.
So if you agree with this, why aren’t you changing the way you do business? Why aren’t you embracing technology? Why aren’t you using online video to establish relationships with your clients? Why aren’t you using social media to establish a two-way conversation with your customers?
Technology is both ubiquitous and democratic. Because of that, the only barrier to entry is your willingness to embrace a new technology that you may not understand or even feel entirely comfortable with. But if you don’t, it means you’re using outdated 20th Century thinking to operate in the 21st Century.
You’d no sooner use other 20th Century blockbusters such as buggy whips, rotary telephones or typewriters to operate your business than you’d wade into a tarpit to yank out your friend the diplodocus, would you?
Yet not updating the way you and your company do business is the same thing. And it only means that one day archeologists studying the exciting and unpredictable world of the early 21st Century will find your perfectly preserved skeleton, too.
Mr. Turkel is author of the book All About Them
All About Them is not only the title of my new book, it’s the three-word mantra that will transform your business. Talk more about ways to make your customers’ lives better; talk less about yourself and your company. Build stronger relationships with this simple shift that generates increased inquiries, sales, and loyalty. All About Them is not just a book title. It’s a way of life.