Technology / Social Media

  • Digital Transformation in Billing Digital Transformation in Billing

    Redefining the ‘customer journey'

    by Terry Buechner

    The word “digital” is most commonly associated with front office transformation – client-facing activities, often in the service of new business acquisition. This is for good reason, of course. read more
  • Consumers Put Their Money Where Their Mouth Is Consumers Put Their Money Where Their Mouth Is

    TotalSocial™ Rankings Reveal Top Financial Services Brands Based on Word of Mouth and Social Media Conversations

    In a new, first of its kind analysis of combined online and offline consumer conversations, Engagement Labs released its TotalSocial rankings on the top performing financial services brands (banks, investment companies and credit card companies) in the U.S. read more
  • Welcome to the Robot Revolution: Realities and Risks Welcome to the Robot Revolution: Realities and Risks

    How industry is managing an unprecedented evolution of technologies

    by Mark Breading

    The robots are coming. In fact, in many places, they have already arrived. Some consider software automation such as robo-advisors to be robotics, but there is also considerable progress in the world of the physical, tangible robots that are very similar to the ones made popular by a century of science fiction stories. read more
  • The Growth of the Chinese FinTech Industry The Growth of the Chinese FinTech Industry

    Disruption, innovation generate $8.8B surge

    According to joint research report by DBS and EY, thanks to China's openness to disruptive and innovative models, FinTech investments in China surged to a value of US$8.8 billion between July 2015 and June 2016. read more
  • Gearing Up for the Implications of Brexit Gearing Up for the Implications of Brexit

    How to Use Artificial Intelligence to Stay on Top of Your Bottom Line

    by Carol Ozemhoya

    While many may be concerned about what’s going to happen to the economy under the new President, events outside the country may actually be what tips the scale toward a recession, or not. read more
  • Blockchain’s Benefit for Insurers Blockchain’s Benefit for Insurers

    Begin Planning for The Next Blockbuster Technology

    Bitcoin has changed the money transfer process, but it’s likely that the technology behind the currency, blockchain, will have the greater impact. read more
  • Don’t Fall Prey to Financial Scams Don’t Fall Prey to Financial Scams

    Your clients can protect themselves from tax and financial scams

    Being contacted by the Internal Revenue Service can cause concern for any taxpayer, but imagine receiving a telephone call and hearing this... read more
  • Fraud Is Not A Cost of Doing Business Fraud Is Not A Cost of Doing Business

    And emerging-tech is here to prove it

    by Karen Pauli

    Fraud has long been a significant problem for the insurance industry – actually since the very beginning of insurance at Lloyd’s coffee house. read more
  • Are Leaders Unprepared to Meet the Demands of Digital Disruption? Are Leaders Unprepared to Meet the Demands of Digital Disruption?

    Business considerations and behaviors to adopt in the face of change

    The Global Center for Digital Business Transformation and HR consultancy metaBeratung, have identified four competencies and three behaviours that business leaders need in order to excel in the era of digital disruption. read more
  • Cybersecurity, Human Error and Online Reputation Cybersecurity, Human Error and Online Reputation

    When its all said and done, sometimes people just make mistakes

    by John P. David

    Human error took center stage in February, in the world of crisis and reputation management. By now we all know that accounting and consulting firm PwC, the firm hired to tabulate and manage the results of the Academy Awards, gave the wrong envelope to actor Warren Beatty, who was responsible for reading the winner of the Best Picture Oscar. read more
  • One in Four Americans Expects Their Personal Data to Be Compromised in 2017 One in Four Americans Expects Their Personal Data to Be Compromised in 2017

    Americans trust insurance brokers least with their personal data

    Alertsec, the cloud-based encryption company, today released findings from a recent study gauging Americans’ confidence that third-party contractors will keep their personal data safe and feelings about New York’s proposed cybersecurity regulation. read more
  • Cybersecurity continues rapid evolution Cybersecurity continues rapid evolution

    New report from The IIA, Crowe Horwath examines security intelligence centers

    Cybersecurity remains a top business priority as cyber incidents and data breaches carry the threat of significant operational and reputational damage for all organizations. read more
  • Misinformed in the Age of Information: Misinformed in the Age of Information:

    What is the ‘fake news’ impact on stock market prices?

    by Taran Volckhausen

    Fake news has dominated political coverage in the days following Trump’s unlikely election to president of the United States. While the media has only recently started obsessing with fake news, the concept isn’t necessarily a new one. read more